There are many complex tasks in the laundry shops. Strong responsibility and effective planning management are required to reduce laundry accidents. The following are the common laundry accidents in laundry shops or laundry factories.
Laundry Accidents Caused by Inexperienced Employers and Poor Responsibility
- Loss of clothes
There are many reasons for losing clothes. The brand, color, and types do not correspond to the laundry list. The accessories, like waist belts and other accessories, are hung incorrectly. When putting the clothes in the bag, it is overlooked that two pieces of clothing are put into the same bag.
- Damage
The main reasons for the damage to the clothes are:
When binding the labels, the staples were not pressed down firmly, causing the clothes to be torn.
The clothes got stuck at the edge of the door and the inner drum, causing them to tear during washing.
When collecting clothes that need to be washed, the employers aren’t careful enough to find problems like smoke holes and insect damage.
- Wrong sorting
Due to the poor identifying ability and poor responsibility of the laundry workers, the fabrics of the clothes haven’t been checked and sorted seriously, and there are some mistakes in the laundry labels that haven’t been identified. As a result, the wrong laundry method causes the clothes to be damaged, deformed, and the colors to fade. The laundry shops can only shoulder the responsibility.
- Missed inspection
Forgetting to inspect the clothes is a common phenomenon for shop assistants and laundry workers, and is also the thing that customers complain about most. Some is due to the heavy work. Some is due to a lack of responsibility. Some is due to insufficient light and wrong identification. The collection and the washing staff should be more careful, and the inspection should be stricter, which is possible to avoid.
Soluções
In terms of the above problems, the main reasons lie in the employers’ lack of responsibility and patience, or the new employers’ lack of relevant experience. There must be some problems in the management of the laundry shops. We can reduce the problems by following these steps.
- Strengthen the training of the new employees
❑ The systematic training:
Fabric identification, washing labels interpretation, safe operation of the equipment, standard procedure, common case and prevention, communication skills, and responsibility education.
After the new employees start working, they should be guided by the experienced staff for a period of time till they are familiar with the improvement training of the technology skills.
- Optimize the process and strengthen the process control
❑ Standardize the core process:
Do a classification review, pre-washing inspection, and quality inspection before leaving the factory, and formulate clear and operable SOPs and inspection lists.
❑ Improve the working environment:
Ensure the light in the inspection area is sufficient and equip the necessary tools. ( strong light lamps and magnifying glasses)
❑ Complete sticker and tracking system:
Ensure the clothes can be tracked from receiving to delivery to reduce loss and mixing. Establish the special treatment process for the questioned clothes: do the special treatment and communication skills for easily damaged, expensive clothes with flaws and unclear labels.
- Strengthen the equipment maintenance and management
Regularly do the equipment maintenance and care to make sure the equipment, especially the drum and the seal, is in good condition, and eliminate any damage to clothes caused by equipment issues.
- Establish effective incentives
Reward teams or individuals with low accident rates and high customer satisfaction. Do root cause analysis on recurring or major accidents and assign responsibilities. Establish a problem report channel and encourage employees to take the initiative to report potential risks and process holes.
Conclusion
Many of the above laundry accidents are due to human factors. By adjusting the management of the laundry shops and training the staff, these kinds of accidents can be reduced. For experienced senior employees, certain incentive and promotion systems should be established to enhance the stability of the staff. Only in this way can a virtuous cycle be formed.
